tag:blogger.com,1999:blog-33557474.post4052135754952205722..comments2023-10-14T09:26:04.780-05:00Comments on Yvonne Perry: Author, Speaker, Entrepreneur, Dennis Snow on WITSAnonymoushttp://www.blogger.com/profile/15528955027208100034noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-33557474.post-15497200249348093002008-09-26T11:25:00.000-05:002008-09-26T11:25:00.000-05:00My former sweetheart in Northern California, Danie...My former sweetheart in Northern California, Daniel Holland, and I used to discuss customer service endlessly. He is a gardener...and a comic. He created a comedy routine about it. You can see some of Daniel's Comedy on Tilt items on www.riehlife.com. <BR/><BR/>Here's an example of Daniel's view on life:<BR/><BR/>"Don’t be afraid to put your heart in the palm of your hands and shake the hands of your fellow human beings.” <BR/><BR/>This is, to me, at the core of CUSTOMER SERVICE and so much more in what we do. <BR/><BR/>I really enjoyed listening to both parts of the podcast with Dennis Snow on "Lessons from the Mouse..." I particularly like his slogan of "keep backstage offstage." This is a wisdom that is rapidly being lost as the push for "transparency" and "honesty" is being misinterpreted. <BR/><BR/>I feel that the slogan "keep backstage offstage" can be widely applied to how we deal with others in daily life, not just in our business interactions.<BR/><BR/>Professionals have always known this. If you have a toothache, you don't feel the need to tell your client about it; that stays off-stage/backstage.<BR/><BR/>Professionalism is one of the consummate arts that includes a code of customer service at a highly refined level.<BR/><BR/>Thanks, Dennis and Sarah for the excellent interview.<BR/><BR/>Janet Riehl<BR/>www.riehlife.comJanet Grace Riehlhttps://www.blogger.com/profile/03921731725804450430noreply@blogger.com